Refund policy
Return & Refund Policy — GYMTACK
At GYMTACK, we want you to have complete peace of mind when shopping with us. We understand that ordering online can sometimes feel uncertain, so our goal is to make sure your experience is smooth from start to finish.
We hope you love your items as much as we do, but if you need to return something, we’re here to make the process as easy as possible.
Canceling an Order
Customers can cancel their order within 6 hours of placing it and receive a full refund.
After that time, the order begins processing and can no longer be canceled.
If you need to cancel your order for any reason, please contact us immediately at contact@gymtack.com within the given time frame.
Refunds
We offer a hassle-free 30-day money-back guarantee.
We provide a 100% money-back guarantee on any product that is defective, damaged during shipping, or if you received the wrong size.
Simply send us photos of the issue, and we’ll either send you a replacement or issue a full refund right away.
If you’re not 100% satisfied within 30 days of receiving your order, contact us at contact@gymtack.com to arrange a return.
Refunds are processed within 5–7 business days after we receive the returned item, using the original payment method.
Please note, for security reasons, we cannot issue refunds to a different credit/debit card.
We cannot process exchanges, replacements, or refunds after 30 days from receipt, so please reach out as soon as possible.
If you have any questions about our 30-day return policy, please don’t hesitate to contact us anytime at contact@gymtack.com.
Return & Refund Shipping Costs
Refunds cover the item’s purchase price only.
Shipping fees are non-refundable, and customers are responsible for the return shipping costs.
Damaged or Faulty Items
If your item arrives damaged or defective, we will resolve the issue immediately.
Please provide photos or videos of the problem by emailing our Support Team at contact@gymtack.com.
Depending on the situation, we may offer a replacement, exchange, or full refund — at the discretion of our management team.
Note: Slight color or shade variations may occur between screens (e.g., mobile vs. desktop). We always aim to display our products as accurately as possible.
Address Errors
Please double-check your address during checkout.
If an incorrect address is entered, or if you need to change your shipping details after your order has been shipped, we may not be able to modify it or issue a refund.
If you notice an error, contact us as soon as possible at contact@gymtack.com so we can attempt to resolve it before shipping.
Marked as Delivered
If your package is marked as delivered by your local postal service (e.g., USPS, Canada Post, etc.) but you have not received it, please contact your local post office and obtain an official affidavit confirming that the package was lost, stolen, or undelivered.
Once you provide this document, we will review your case and may resend your order.
Please note that in such cases, refunds cannot be issued, but replacements may be offered at GYMTACK’s discretion.
Delayed Orders
We aim to deliver all orders within the time frames specified on our Shipping Information page.
Occasionally, delays may occur due to factors beyond our control.
While we understand that delays can be frustrating, we cannot cancel or refund orders that are trackable and still in transit.
If an order is substantially delayed or lost, we will investigate and resolve the issue on a case-by-case basis.
For concerns about your order status or tracking, please contact us at contact@gymtack.com.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before the refund is officially posted.
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Contact your bank — there is often a processing period before a refund appears.
If you’ve completed these steps and still haven’t received your refund, please email us at contact@gymtack.com.
Contact Information
GYMTACK
📧 Email: contact@gymtack.com
📍 Address: 25 Maple St, Pawtucket, RI 02860
📞 Phone: +1 (845) 655-7139
🌐 Website: www.gymtack.com